Frequently Asked Question

Instructions on adding additional mailboxes in Outlook

1. Click on "File"
   
2. Click on Account Settings -> Account Settings
   
3. Double click on your email address in the E-Mail tab
   
4. Click on the “More Settings” button at the lower right
   
5. Click on the “Advanced” tab
   
6. Click on the “Add…” button
   
7. Type in the name of the mailbox you need to add and hit “OK”
   
8. Repeat Steps 6 and 7 for each mailbox you need to add
9. When you are done, hit “OK” at the bottom of the screen
   
10. Then hit “Next >” at the bottom of the screen
    
11. Hit “Finish” at the bottom of the screen
    
12. Finally, hit “Close” at the bottom of the screen
    

1. In Outlook in the Mail tab, scroll to the bottom of the folders in your email account and find the "Shared with me" section. Hover your mouse over the text "Shared with me" and click the 3 dots on the right-side of the text, then click the "Add shared folder or mailbox" button
   
2. A small pop-out window will appear. Type the full email address of the mailbox you wish to add and select the desired search result from the list
   
3. Click the "Add" button to add the specified mailbox to your Outlook. Ensure that you can open the added mailbox's inbox and other folders without errors
   
   *All of the previous steps can be completed without errors by anyone for any mailbox in our organization, so you must check that you can actually access and see the emails in the mailbox to know it's been added successfully